Our aftersales service is provided by our partner company BAXI Customer Support - the UK service division of BDR Thermea. Offering free support to customers during the initial warranty period, BAXI Customer Support also offers a range of services for out of warranty appliances. We have over 280 engineers covering all areas of the UK who can provide a local response.

If you have any questions, our experienced technical support team, which consists of engineers with a wealth of both theoretical and practical experience, will be on hand to assist.

If you require a service call contact our Customer Support team;


For Packages and HIU products:

Specification Advice: 01603 420220

Aftersales Customer Support: 0344 871 1535


For cylinders and electric water heaters:

Customer Support: 0344 871 1532